🏫 Organization & Places
SPSorgSeattle Public Schools — the school district
JSCEEorgJohn Stanford Center for Educational Excellence — district HQ
ITSDorgInformation Technology Services Department
TSSorgTechnical Support Specialist (what Marcus is)
OITorgOffice of Information Technology (sometimes used interchangeably with ITS)
💻 Systems & Software
ADsysActive Directory — user accounts, passwords, groups, permissions
ADUCsysActive Directory Users & Computers — the tool to manage AD
O365sysMicrosoft Office 365 — email, Teams, Word, Outlook, etc.
MFAsysMulti-Factor Authentication — second layer of login security
SSOsysSingle Sign-On — log in once, access multiple systems
VPNsysVirtual Private Network — secure remote connection to district network
RDPsysRemote Desktop Protocol — connect to another computer remotely
SCCMsysSystem Center Configuration Manager — software deployment and updates
IntunesysMicrosoft endpoint management — cloud version of SCCM for devices
SISsysStudent Information System — where attendance, grades, enrollment live
ERPsysEnterprise Resource Planning — finance, HR, payroll system
🌐 Network
DHCPnetDynamic Host Configuration Protocol — automatically assigns IP addresses
DNSnetDomain Name System — translates names (google.com) to IP addresses
VLANnetVirtual Local Area Network — separates network traffic (staff vs student vs guest)
LANnetLocal Area Network — the wired network in a building
WLANnetWireless Local Area Network — Wi-Fi
SSIDnetService Set Identifier — the Wi-Fi network name you see
MACnetMedia Access Control — unique hardware address for every network device
NACnetNetwork Access Control — checks if a device is allowed on the network
🔧 Hardware
PChwPersonal Computer — desktop or laptop
LCDhwLiquid Crystal Display — flat-panel monitor
HDMIhwHigh-Definition Multimedia Interface — video/audio cable (common on projectors)
VGAhwVideo Graphics Array — older video cable (blue connector, fading out)
USBhwUniversal Serial Bus — connection for peripherals (keyboard, mouse, flash drive)
SSDhwSolid State Drive — fast storage (replacing old hard drives)
RAMhwRandom Access Memory — short-term memory for running programs
APhwAccess Point — the device that broadcasts Wi-Fi in a building
🛠 Common Fixes
KBsvcKnowledge Base / Knowledge Base article — documentation for fixes
SLAsvcService Level Agreement — how quickly things should be resolved
P1/P2/P3svcPriority levels: P1 = emergency (entire school down), P3 = routine request
RMAsvcReturn Materials Authorization — sending a broken device back to the vendor
WOLsvcWake-on-LAN — turn on a computer remotely over the network
GPsvcGroup Policy — settings pushed to computers by the district
Pro tip: Keep this open on your phone or in a pinned tab. When someone says "Can you check the DHCP lease on that VLAN?" you'll at least know they're talking about network stuff, not a sandwich.