🛠 SPS Tech Intern Kit

Everything you need to start supporting the Technical Support team
at the John Stanford Center for Educational Excellence

Seattle Public Schools JSCEE Tech Intern

📋

How We Work

Your role, ground rules, a typical day, who to go to, and what's in and out of scope as an intern.

Start Here

🔀

Ticket Triage Flowchart

A decision tree for handling common support requests — password issues, hardware, software, network, AV.

Reference

📖

Acronym Buster

Every IT acronym you'll hear at SPS decoded — AD, O365, SCCM, DHCP, VLAN, P1/P2/P3 and more.

Glossary

🗣

Professional Comms Playbook

Phone scripts, how to write a good ticket, bad vs. good examples, and when to get your supervisor involved.

Soft Skills

⚡

Common Issues Cheat Sheet

Quick fixes for the problems you'll see most — login, hardware, network, AV, printing, and pro tips.

Quick Ref

🧭

Learning Paths

Free certs, hands-on projects, YouTube channels, podcasts, communities, and tools to grow your tech skills — multiple lanes, pick what fits.

For Manu

👋 About This Kit

These guides were built for a high school intern supporting Technical Support Specialist II Marcus Joyner at the John Stanford Center for Educational Excellence (2445 3rd Ave S, Seattle).

Each page is designed to be:

Opened in a browser — no server, no setup needed
Printed or saved as PDF — to keep in a first-day folder
Referenced on the go — they work on your phone too

📋 Planned Additions

Day one is about not drowning the intern. More coming as they settle in:

Branding documents — SPS logos, templates, visual identity
Device reference card — visual IDs for common hardware (Dells, projectors, iPads)
Who's who at JSCEE — team org chart with names and roles
Systems & tools guide — ticketing system, remote tools, ADUC walkthrough
JSCEE building map — where things are (service desk, closets, break room)
Checklist: first week survival — practical steps for getting oriented

🖨 Print-Friendly

Each file is self-contained HTML. Open it in a browser and hit Ctrl+P to print or save as PDF. They're designed to look good on paper too.